Client service advisor – trade credit insurance (global clients)

Do you enjoy building trusted, long-term relationships with global clients while helping them manage credit risk and protect their balance sheets through Trade Credit Insurance?

Are you motivated by the opportunity to combine technical Trade Credit expertise, commercial insight and global collaboration to deliver solutions that help businesses grow with confidence?

Aon Credit Solutions are currently looking for a Client Service Advisor to join our Global Clients team!

This is a hybrid role providing flexibility to work both virtually and from any of our offices based in Reading, London or Chelmsford.

About Credit Solutions

Aon Credit Solutions provides a range of complementary solutions designed to help businesses manage trade credit risk, support sustainable growth and improve access to trade finance.

We are the leading global Trade Credit Insurance broker, with a significant presence across the UK and Ireland and a global team of over 550 colleagues operating in 57 countries worldwide.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will work as part of a multi-skilled Trade Credit broking team, supporting Client Directors and Client Managers in guiding strategic and global client relationships whilst working towards taking full ownership of your own portfolio of clients.

The successful candidate will engage with clients, insurers and colleagues to support all aspects of Trade Credit Insurance programme delivery, including:

• Building strong relationships with clients and developing an understanding of their trading activities, customer exposures and credit risk challenges.
• Gathering and analysing client requirements to prepare comprehensive market submissions and renewal presentations.
• Proactively engaging with Trade Credit insurers to negotiate coverage, credit limits, premium and policy terms.
• Managing policy renewals within your own client portfolio and supporting the team with renewals for global and strategic clients.
• Coordinating with colleagues across the Aon global network to support multinational Trade Credit Insurance programmes.
• Preparing for and attending client and insurer meetings, ensuring timely follow-up of actions and next steps.
• Managing the credit limit process, including applications, monitoring, escalations and insurer negotiations to achieve the best possible outcomes for clients.
• Supporting clients with policy utilisation, reporting requirements and the interpretation of policy terms and conditions.
• Assisting clients with non-payment notifications, claims progression and recoveries activity where required.
• Delivering client training and guidance on Trade Credit policy coverage and obligations.
• Producing market intelligence, portfolio analysis, renewal reports, presentations and management information to support client decision-making.
• Identifying opportunities to strengthen existing client relationships and support new business development activities.
• Managing policy administration, including invoicing and ensuring compliance with FCA regulations.

How this opportunity is different

This role offers the opportunity to join the world's leading Trade Credit Insurance brokerage and work with some of the largest and most complex organisations in the market.

You will collaborate closely with specialist colleagues across our global Credit Solutions network, gaining exposure to multinational client programmes, complex risk management challenges and a broad range of industry sectors.

This is more than a typical insurance role. You'll have the opportunity to develop specialist expertise across insurance, credit risk, trade finance, and international business, while learning from an experienced leadership team committed to helping you grow your career.

At Aon, you'll benefit from industry-leading learning and development programmes, clear career progression opportunities, and a collaborative culture where your ideas are valued and your individuality is celebrated.

Skills and experience that will lead to success

• Enthusiastic, self-motivated, willing to use own initiative
• Pro-active handling of workflow through efficient time management and organisation
• Competent in use of Microsoft Office and able to navigate IT systems/platforms
• Ability to explore creative solutions and solve new problems as they arise
• Acting with integrity and working in a way that positively impacts our Clients & Colleagues

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