Overview

Delaware North UK is hiring a full-time Senior Hospitality Manager to join our team at Stadium of Light in Sunderland, Tyne and Wear. As a Senior Hospitality Manager, you will be managing the hospitality operations and communicating with guests at meetings and events. If you are the Head Hospitality Manager we are looking for to motivate teams to deliver cost effective, efficient, and quality guest service, take a shot at your career with us. Apply today.

What’s in it for me?

At Delaware North U.K., you'll be part of a team delivering unforgettable experiences at some of the UK's coolest events. We’re looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major national and international sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football, and musical icons taking the stage, as well as a range of exciting meetings and events and plenty more still to come in 2026

Responsibilities

• Lead a dedicated team of hospitality managers and supervisors, supporting training and development of team members, and demonstrating exceptional guest service
• Plan and support hospitality services at Stadium of Light with strong organisational skills and resources, ensuring guest focus in all decisions
• Collaborate with the meetings and events sales team in new business opportunities, as well as build strong relationships with senior leaders and provide administrative assistance as needed
• Follow all finance, payroll, and purchasing company procedures, and produce accurate post-event reporting
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

Qualifications

• 5+ years’ experience, with 1+ years’ management experience preferred
• Skills in leadership, communication, self-motivation, IT literacy including Microsoft Office, service orientation, and customer focus
• Operational experience in a similar setting, with 3 years’ experience in a similar role and 5-6* fine dining environment as beneficial
• Qualifications and knowledge of management or the Food & Beverage industry within hospitality and catering is beneficial

Physical Requirements

Availability to attend shifts for matchdays and event days, due to events-based nature of roles, with opportunity for set up shifts

Work Location

Delaware North has provided hospitality services at the Stadium of Light since 2025. Home to Sunderland Association Football Club, this 49,000 red and white seater stadium hosts Premier League football, international sports, concerts, meetings, and events. At the Stadium of Light, we provide premium dining experiences at Banks on the Wear and 76 Yards alongside Michelin star Chef, and Sunderland fan, Tommy Banks. There’s always something exciting to be part of from matchdays to concerts like Take That, P!nk, Spice Girls, and Beyoncé.