Glytec

·8 days ago

Glytec

·8 days ago

Application support specialist

Apply now

Location

remote, United States

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Technical supportSaaSTroubleshootingData migrationSQLData analysisHL7Healthcare integrationsTicketing systemsCustomer serviceCritical thinkingDocumentationCommunicationTime managementEMR supportEHR support

Job Description

Job Details:

Job Location: Atlanta (HQ) - Atlanta, GA, Position Type: Full Time, Salary Range: Undisclosed

Application Support Specialist Remote (U.S.)

• Full-Time • 24/7 On-Call Rotation

For 20 years, Glytec has built an insulin and metabolic intelligence SaaS platform that hospitals and health plans rely on to help prevent patient harm and standardize workflows across the continuum of care. Join our mission as an Application Support Specialist and help our partners deliver meaningful outcomes. If you thrive where innovation drives constant change and want to be part of a team that's saving lives, this role is for you!

What You’ll Do

Provide technical support for customers across software customizations, reports, data migrations, patches, and change requests
Triage incoming support requests, independently resolve moderate to complex issues, and escalate high-priority cases appropriately
Monitor support queues and ensure timely customer communication and follow-up
Prepare and maintain technical documentation including user guides, knowledge base articles, installation instructions, and functional specifications
Collaborate with cross-functional teams on issue resolution and customer communications
Identify process improvement opportunities and contribute to workflow enhancements and operational initiatives
Work standard support coverage hours of 8:00am – 5:00pm ET, monitoring the queue from open
Participate in a 24/7 on-call rotation — approximately one week every [X] weeks, including overnight and weekend pages

Qualifications:

What We’re Looking For

Legally authorized to work in the United States for any employer
2+ years supporting a software or SaaS application in a customer-facing role — application support, product support, or EMR/EHR support
Demonstrated ability to troubleshoot and resolve issues across software, integrations, and data systems
Solid critical thinking, problem-solving, time management, and organizational skills with close attention to detail
Excellent communication and customer service skills
Comfortable working independently in a distributed team, and able to keep yourself on schedule without daily oversight
Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred

Nice to Have

SQL, data analysis, or database experience
Familiarity with HL7 interface engines or healthcare integrations
Experience with ticketing systems and support environments

Ready to join the team?

Apply now

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  Senior Product Manager Interview
  Sarah Jenkins
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  Alex Chen
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  Product Manager Interview
  David G. (Hiring Manager)
- 4:15 PM - 5:15 PM
  First Round Interview
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  Introductory Interview
  Marta W.
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  Kick-off Interview
  Daria (HR)
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  Qualifying Interview
  James Miller
- 5:30 PM - 6:00 PM
  Discovery Interview
  Chris V.
Thu
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  First Interview
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- 4:00 PM - 5:00 PM
  Interview
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Application support specialist

Required skills

Job Description

Job Details:

Application Support Specialist Remote (U.S.)

What You’ll Do

Qualifications:

What We’re Looking For

Nice to Have

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
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Frequently Asked
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Stop wasting hours
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Frequently Asked
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