Overview

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary. This representative reports to the Director, of Customer Service.

Responsibilities

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate’s Degree or Bachelor’s from an accredited university Preferred

Work Experience

• One (1) previous year of related healthcare experience Required
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality Preferred
• Understanding of both hospital and professional billing practices Preferred
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment Preferred

Licenses and Certifications

• None Required