Customer service representative

Sierra Select is seeking a professional and customer-focused Remote Customer Service Representative to join our team. This position will support customers and dealer partners by providing timely assistance, processing requests, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Respond to customer and dealer inquiries by phone, email, and other communication channels.
• Provide accurate information regarding products, orders, availability, shipping, and account-related questions.
• Process customer orders, returns, exchanges, and service requests accurately.
• Track orders and coordinate with internal teams to resolve shipping or fulfillment issues.
• Investigate customer concerns and provide appropriate solutions or escalate issues when necessary.
• Maintain accurate customer, order, and communication records.
• Communicate with sales, warehouse, accounting, and operations teams to address customer needs.
• Follow up on outstanding customer requests and ensure timely resolution.
• Assist customers with product-related questions and direct technical issues to the appropriate department.
• Document customer interactions and update relevant systems.
• Maintain a professional, helpful, and courteous approach in all customer interactions.
• Identify recurring customer concerns and communicate potential process improvements to management.
• Perform other customer service and administrative duties as assigned.

1–2 years of customer service, call center, sales support, or administrative experience preferred. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Comfortable communicating with customers by phone and email. Strong attention to detail and organizational skills. Proficiency with Microsoft Office, Google Workspace, CRM, or customer service platforms. Ability to manage multiple requests and prioritize tasks effectively. Comfortable working independently in a remote environment. Professional, dependable, and customer-focused attitude. Experience in distribution, wholesale, retail, consumer electronics, or a related industry is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home