Customer service representative

This Position is Eastern Standard Time - Hours are 8 AM to 5 PM Eastern Time Zone. This can be an in-office position in Fort Myers Florida, or a Remote position in Florida, North Carolina, or Idaho.

Infinite Pest Solutions is a locally-owned business providing pet friendly and environmentally friendly pest control services to Florida residents. We are growing rapidly and looking for employees interested in opportunities for advancement and career growth! Business is BOOMING and we are very excited to be looking for several additional phenomenal office members to join our growing team. We have an amazing group of compassionate, hard-working people, and we are THRILLED to add more people to our group! We work together to provide fanatical customer service for our customers, and they LOVE Infinite Pest Solutions!

Benefits:

• Health, Dental, Vision, and Life Insurance
• 2 weeks of paid time off in your first year and 6 paid holidays
• Paid Training

Your Opportunity:

We are searching for a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. This position is in-person at our Fort Myers office.

What You’ll Be Doing:

• Handle many inbound and outbound calls to current and potential customers
• Identify the needs of customers, resolve issues, and provide solutions
• Identify and escalate issues to supervisors as needed
• Schedule and plan services and appointments
• Respond in a timely manner to customer calls, texts, voicemails and emails
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
• Assist management, technicians and salespeople with day-to-day requests
• Collect service payments from customers and call/text/email past due accounts
• Communicate regularly with field technicians to coordinate service schedules and times

Requirements:

• Previous customer service experience required
• Call center experience strongly preferred
• Experience with customer relationship management (CRM) software strongly preferred
• Working knowledge of office equipment and software

Schedule is 8 am to 5 pm Monday-Friday OR 9 am to 6 pm. Must be able to type 40+ Words per Minute with accuracy.

What to Expect During the Hiring Process:

After submitting your application, one of our recruiters may reach out to you to conduct a quick initial phone screening. Qualifying candidates will then be invited to an in-person interview at our Fort Myers office!

Infinite Pest Solutions is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

Employment requires current eligibility to legally work in the United States.