Customer support specialist

Tenant Turner: Tenant Turner software makes leasing a home an easier, more pleasant experience. We’re a leasing automation platform trusted by thousands of small and midsize property managers across the U.S. Part of PropertyTek’s portfolio of independent property management brands, Tenant Turner helps residential property managers fill vacancies faster with less effort. From pre-screening, to scheduling showings, and managing communications, Tenant Turner delivers modern, easy-to-use tools that save time and reduce admin burden. Learn more at tenantturner.com.

We’re adding a highly motivated, empathetic, and detail-oriented Customer Support Specialist to our growing team. This is a fully remote position. You’ll be a key part of our customer-facing operations, serving as the first line of support for Tenant Turner users through live chat and email.

In this role, you’ll help customers troubleshoot issues, answer product questions, and get the most out of Tenant Turner’s leasing automation platform. You’ll work during US business hours and collaborate closely with our US-based support and operations team. If you love helping people, thrive in a fast-paced support environment, and take pride in clear and friendly communication, we’d love to hear from you.

What You’ll Do

• Handle inbound customer questions and issues via live chat and email ticketing.
• Troubleshoot product issues and guide customers to the right solution.
• Resolve and track tickets accurately, escalating when needed.
• Help new customers get started with Tenant Turner.
• Contribute to internal documentation and knowledge base updates.

Excellent written English skills — clear, professional, and warm in every message.

2+ years of customer support experience, ideally in a SaaS or tech-forward company.

Proven experience with live chat and email support tools (e.g., HubSpot, Zendesk, Intercom, Freshdesk).

Self-directed and organized — able to manage a queue of conversations independently.

Tech-savvy with the ability to learn new software quickly.

Reliable high-speed internet and a quiet, dedicated home office setup.

Availability to work US Eastern or Central business hours.

Experience with property management platforms (AppFolio, Buildium, etc.) is a plus.

Employment Details

• Fully remote
• Full-time contract position.
• US business hours required (Eastern or Central time zone).