Build your career with SMA Support Services!

We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.

We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.

Ready to grow your career in a supportive, international environment? Join us—apply today!

Qualifications

• A minimum of one (1) year experience in a BPO setup
• Advanced knowledge of Google Sheets/ Excel is a plus.
• Ability to multitask efficiently while maintaining accuracy
• Willing to work graveyard shift
• Has an existing home office setup with a conducive work environment
• Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor
• A stable internet connection with at least 25 Mbps upload and download
• Back-up power/internet is required
• Strong typing skills for note-taking and data entry migration
• Attention to detail to ensure accurate message taking and forwarding.
• Problem-solving skills to handle unexpected situations and provide appropriate responses.

Primary Task

• Extracting and importing project and contact details from the client’s current system.
• Uploading and organizing associated documents and photos.
• Setting up system integrations with third-party tools.
• Customizing workflows, pipelines, and automation triggers.
• Creating and configuring estimate and contract templates.
• Any other tasks as required by company

Offer

• Long-term/full-time position
• Competitive pay is at 20,000 gross + 13th Month pay
• Pay begins on day 1 of training
• Benefits, such as: Enjoy benefits valued at 324,000 pesos annually
• HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
• Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
• Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account!
• Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
• Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.
• Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
• Perfect Attendance
• KPI Superstars
• Shoutout Incentive
• Referral Incentive
• QA Rockstar
• C3 Champions
• Client Obs Incentive
• Quarterly In-person Team-Buildings
• Annual Company Outing - A yearly team adventure to unwind and celebrate together
• Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways!
• Annual Performance Review - Performance-based reviews with opportunities for pay raises.
• Annual Sports Fest - Show your team spirit and compete in fun games and tournaments!
• 13th-month pay - Guaranteed additional month’s salary every year.
• Government-mandated benefits: SSS, PhilHealth, PAG-IBIG
• Career Advancement Opportunities