POSITION OVERVIEW

Drive Management Group (DMG) is a fast-paced, growth-oriented telecommunications project management and consulting firm serving Tier 1 ISP clients across the United States. Operating within the Outside Plant (OSP) space, our team delivers program management, compliance, and field operations support under Bell System standards. We are looking for a highly organized and proactive Executive Assistant to support our Director of Operations. This position is based in Bedford, NH with the possibility of remote work for a qualified candidate.

KEY RESPONSIBILITIES

Calendar & Schedule Management

• Manage and maintain the Director's Outlook calendar across time zones, including meetings, deadlines, and recurring commitments
• Proactively identify and resolve scheduling conflicts with minimal executive involvement
• Send advance reminders with relevant prep materials and context

Communication & Correspondence

• Screen and triage executive email in Outlook, flagging priority items and drafting responses as needed
• Compose, proofread, and distribute professional correspondence on behalf of the Director
• Serve as a polished point of contact for internal team members and external stakeholders via email and Microsoft Teams

Meeting & Event Coordination

• Schedule and coordinate virtual meetings through Microsoft Teams
• Prepare agendas, compile pre-read materials, and capture detailed meeting minutes
• Distribute action item summaries and follow up on outstanding deliverables post-meeting

Travel & Expense Management

• Coordinate domestic travel arrangements including flights, hotels, and ground transportation
• Build detailed itineraries with relevant contacts, confirmations, and logistics
• Submit and reconcile expense reports accurately and on time

Document & File Management

• Create, format, and maintain reports, presentations, and workbooks using Microsoft Excel and the broader Microsoft 365 suite
• Organize and manage digital filing systems in SharePoint and OneDrive
• Leverage Google Suite (Docs, Sheets, Drive) for collaborative documents as needed
• Handle sensitive and confidential information with professionalism and discretion

Data & Reporting Support

• Pull, organize, and format data from Penguin Data to support executive reporting needs
• Build and maintain tracking logs and summary reports in Excel
• Manage and maintain form workflows and submission tracking in JotForm
• Summarize findings and prepare data-driven briefings for executive review

Project & Task Support

• Track executive deliverables and proactively flag approaching deadlines
• Conduct research and compile findings to support leadership decision-making
• Assist other team members with administrative overflow tasks as directed by the Director

Remote Operations Support

• Coordinate logistics for virtual team events, training exercises, and off-site meetings
• Manage vendor or supplier communications as assigned
• Support onboarding coordination and documentation for new remote team members

Stakeholder & Relationship Management

• Maintain up-to-date contact records for key clients, vendors, and partners
• Facilitate communication between the Director and internal or external stakeholders
• Represent the Director with professionalism and discretion in all interactions

PREFERRED QUALIFICATIONS

• 3+ years of experience in an Executive Assistant, Administrative Assistant, or similar senior support role is required
• Proficiency in Microsoft 365 (Outlook, Teams, Excel, SharePoint) required
• Experience with JotForm and Penguin Data is preferred
• Working knowledge of Google Suite (Docs, Sheets, Drive) a plus
• Strong written and verbal communication skills with a high degree of professionalism
• Ability to manage competing priorities independently with minimal supervision
• High degree of discretion, attention to detail, and follow-through
• Familiarity with the telecommunications or OSP industry is a plus

REPORTING STRUCTURE

• Reports directly to the Director of Operations
• Works closely with the broader DMG operations team and may provide administrative support to other team members as directed

WORK ENVIRONMENT

• Based in Bedford, NH with the possibility of remote work for a qualified candidate
• Salary range: $60,000 to $70,000 annually
• Fast-paced, high-accountability culture where ownership and follow-through are expected
• Growth-oriented organization with ongoing expansion across programs and client relationships
• Telecom/OSP industry exposure to field operations, compliance programs, and ISP client management