Office Manager

On-site & Remote — Eastern Time Zone

Part Time

Experienced

CTO Dog Training operates with an individualized approach and a belief that each dog and dog/owner team deserves the best tools available for all levels of training. Every dog and situation are different and a realistic custom approach to in-home structure and communication is vital.

Company Overview:

CTO Dog Training is the highest-rated and fastest-growing, non-franchise dog training company in the NJ, NY, PA tri-state area – but what actually keeps people here is our culture. We’re a small team by design, which means you’ll never be a number, your ideas get heard the same week you have them, and there’s no layer of management between you and the decisions that shape your success. We invest in our people through hands-on mentorship from some of the best trainers and business owners in the industry, real career progression as we grow, and the kind of skill development you can’t get anywhere else. We’re also building something bigger! A purpose-built facility in Berlin, NJ and our luxury boarding and training brand, Collar & Crown, and the people who join us now will help define what we become. If you want to work hard alongside people who care as much as you do, love animals, and want a job that actually goes somewhere, we’d love to meet you.

Job Summary:

The Office Manager is the operational center of CTO Dog Training and Collar & Crown. You are the person who makes sure the right dog is on the right trainer’s schedule at the right time, that the client knows exactly what to expect and hears back quickly, that every booking is confirmed and paid, and that our HR and compliance records are accurate and current. This is a fully remote role, but it is not a passive one — you will be in constant contact with our clients, our trainers, and our Master Trainer throughout the day.

Our business runs on two systems: Rippling (HR, payroll, onboarding, and employee records) and Paw Partners (client accounts, bookings, packages, payments, and training and boarding notes). You will own both. We are looking for someone who is genuinely organized — not "keeps up," but builds the system that keeps everyone else up — and who is comfortable working with HR, legal, and compliance documents with discretion and precision.

Reliable high-speed internet and a quiet, professional workspace are required.

Base Salary/Pay:

$20–$30/hour, commensurate with experience

Responsibilities and Duties:

• Client Communication & Experience
• Scheduling & Trainer Support
• Bookings, Payments & Records (Paw Partners)
• HR, Compliance & Employee Records (Rippling)
• Office & Data Management

Qualifications and Skills Requirement:

• 3+ years in an office management, operations coordinator, or senior administrative role, ideally in a service business with field staff or scheduled appointments.
• Demonstrated experience with HR administration — onboarding, employee files, benefits enrollment, PTO tracking, and payroll support.
• Comfort working with legal and compliance documents: service agreements, waivers, contracts, certificates of insurance, and licensing or renewal filings.
• Strong systems aptitude. You should be able to learn a new platform quickly, use it fully rather than superficially, and teach others how to use it correctly.
• Exceptional written communication. A meaningful share of this job is text and email with clients, and every message represents the brand.
• Genuine organizational discipline — comfortable managing many moving parts at once, with a system for making sure nothing is dropped.
• Proven ability to work independently in a remote environment: self-directed, responsive, and accountable without daily supervision.
• Proficiency with Google Workspace and/or Microsoft 365, and general comfort with spreadsheets.
• Reliable high-speed internet, a quiet and professional home workspace, and consistent availability during Eastern business hours.
• Discretion and sound judgment with confidential employee and client information.
• Comfort with and appreciation for dogs — you will be talking about them all day.

Preferred Qualifications (not required):

• Hands-on experience with Rippling, or with a comparable HRIS such as Gusto, ADP, Paylocity, or TriNet.
• Hands-on experience with Paw Partners, or with a comparable pet-care platform such as Gingr, PetExec, Kennel Connection, or Time To Pet.
• Background in boarding, daycare, grooming, veterinary, or another animal-care operation.
• Experience with route planning or dispatch tools (Google Maps, Circuit, Routific, or similar).
• Familiarity with New Jersey employment law and multi-state compliance considerations.
• HR coursework or certification (SHRM-CP, aPHR, or PHR).
• Bookkeeping or payment reconciliation experience (QuickBooks or similar).
• Experience supporting a business through a period of rapid growth or a facility expansion.

Benefits and Perks:

The right candidate will have access to benefits such as:

• Medical
• Dental
• 401k

CTO Dog Training is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.