Operations & Administrative Coordinator

NeoWork is hiring an Operations & Administrative Coordinator to provide administrative and operational support for a professional services firm. This is a remote, independent contractor role supporting billing, invoicing, workflow processes, and team coordination during fast-paced operational cycles including tax season and extension season.

Responsibilities

• Manage billing and invoicing processes end-to-end, owning accuracy, timeliness, and reconciliation
• Support high-volume administrative workflows during peak operational periods including tax season and extension season
• Coordinate multi-step workflow processes and ensure timely task completion across team initiatives
• Maintain, update, and distribute communication templates across the team
• Support client communications and coordinate team scheduling needs
• Manage administrative systems and cloud-based tools, working within client-provided remote desktop environment
• Proactively identify process improvements and operational bottlenecks
• Escalate only critical blockers while owning routine operational decisions independently
• Proven experience in administrative or operations support within a professional services environment
• Demonstrated expertise in billing and invoicing management, comfortable owning this process end-to-end
• Ability to manage high-volume administrative workflows and prioritize competing deadlines during peak periods
• Experience supporting multi-step workflow processes with attention to detail and timely completion
• Experience maintaining and distributing communication templates across distributed teams
• Comfort working within structured systems including cloud-based tools and virtual desktop environments
• Demonstrated ability to absorb information once and execute independently without repeated instructions
• Comfortable operating in fast-paced environments where speed and ownership are expected

We offer health insurance for contractors, Holiday Extra Pay. The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. We prioritize the mental health of our team members and offer mental health days to support their well-being. In addition to the base salary, performance-based incentives are provided. There is an annual review and appraisal process in place. There are ample opportunities for professional growth and advancement within the company.