Why Join MedSurvey

We are a premier data collection partner in healthcare market research. Founded more than 20 years ago, MedSurvey has a proven track record of growth and success as a result of consistently delivering value for our clients. Simply put, we bring together highly-talented people, real-world data, and proprietary technology to deliver outstanding work. Being a trusted data collection partner for over two decades has created opportunities to work with some of the biggest organizations in the healthcare space.

As a company, our success depends on the people we hire. We are passionate about giving our team the resources and support they need to deliver for our clients. That means investing in continuous training, providing the best tools, and promoting a culture of support from colleagues and leadership alike. We also believe that people do their best work when you trust and empower them to use good judgment to make decisions that have a positive impact on customers and the company. Our culture is rooted in a shared vision of helping our customers succeed, trust and support in each other, transparency and accountability across the entire organization, and a passion for learning and development.

About The Role

The Client Services Project Manager provides a significant contribution to MedSurvey’s growth and success. The role is instrumental in achieving company goals by providing proactive client service and managing the successful delivery of global healthcare market research projects. You will use your experience to provide consultative support throughout the course of the project lifecycle, manage key project metrics including timelines and budget, and think critically to develop solutions that ensure exceptional client satisfaction. This position involves working closely with account managers to deepen client relationships, understand client needs, and strengthen client trust.

Your day-to-day responsibilities will include…

• Providing daily, thoughtful updates to clients on your projects which highlight our knowledge and expertise in the industry;
• Owning the success of your projects as they field and onboarding vendors as needed to meet agreed upon deadlines and sample sizes/quotas;
• Developing and executing sample strategies that deliver on time for our clients while tracking profitability metrics internally to ensure all around project success;
• Work closely with the account management team and programming team to ensure the successful delivery of customer projects, proactively address challenges, and be empowered to make the best decisions for clients and the business.

Qualifications

• 3+ years of experience in healthcare market research
• 2+ years of experience in project management or client services roles with proven track record of successfully delivering outstanding work
• Understanding of and experience in market research delivery and operations
• Outstanding, impactful, and effective verbal and written communication skills
• Results-oriented, customer-centric mindset with great attention to detail
• Strong follow-through, priority management, and multi-tasking skills
• Ability to build positive and strong relationships with customers and across the organization
• Early-adopter mindset: helping to develop new tools, experimenting with AI capabilities, and finding better ways to work
• Financial acumen: comfortable reading project financials, monitoring spend against budget, and making cost-conscious decisions
• Ability to manage challenges and address them head-on
• Inspired by setting stretch goals and putting in the work to achieve them

Benefits

• Competitive base salary, commensurate with experience
• Variable compensation plan based on personal and company performance
• Excellent medical, dental, and vision benefits
• Flexible vacation time that encourages rest and recovery
• Retirement plan with a safe harbor company match
• Fully remote work environment

The Interview Process

We review each resume individually - we don’t rely on an automated system. If your resume is a good fit, we use the following process:

• Initial phone interview (30 minutes)
• Hiring Manager interview (1 hour)
• Leadership Interview (30 minutes)
• Final Decision

We have a transparent interview process and will provide timely feedback and updates regardless of the decision.