Remote customer service team manager | client benefits & leadership

Remote Customer Service Team Manager / Client Benefits & Leadership AO Globe Life | 100% Remote | Flexible Schedule | Leadership Opportunity | Weekly Performance-Based Pay Lead From Home. Develop People. Help Families. Grow Your Career. Are you an experienced manager, team leader, customer service professional, or client-facing professional looking for a fully remote opportunity where you can continue developing your leadership career? AO Globe Life is expanding and seeking motivated professionals to join our virtual organization as Remote Customer Service Team Managers. This position combines client service, benefits education, team development, coaching, and performance leadership. You'll work directly with individuals and families who have requested information about available benefits while developing and supporting representatives on your team. Whether you already have management experience or you're a strong client-service professional ready to move into leadership, you'll have access to structured training, mentorship, leadership development, and performance-based advancement opportunities.

• ✓ 100% Remote / Work From Home
• ✓ Flexible Scheduling
• ✓ Qualified Client Opportunities Provided
• ✓ No Traditional Cold Calling
• ✓ Weekly Performance-Based Compensation
• ✓ Leadership Bonuses & Incentives
• ✓ Training & Leadership Mentorship
• ✓ Long-Term Career Advancement

What You'll Do As a Remote Customer Service Team Manager, you'll balance client-facing responsibilities with team leadership and professional development.

Team Leadership & Development

• Recruit, onboard, mentor, and support developing representatives
• Help new team members successfully transition through training and development
• Conduct virtual team meetings, coaching sessions, and development calls
• Establish clear expectations, goals, and performance standards
• Monitor individual and team progress
• Provide constructive coaching and performance feedback
• Help representatives strengthen communication and client-service skills
• Encourage accountability, consistency, and professional growth
• Identify leadership potential and help develop future team leaders
• Create a positive, collaborative, and performance-focused remote culture

Client Service & Benefits Support

• Connect with individuals who have requested information regarding available benefits
• Schedule and conduct virtual consultations through Zoom and phone
• Ask questions to understand each client's needs and priorities
• Explain available life, accident, and supplemental health insurance options
• Answer client questions clearly and professionally
• Recommend appropriate solutions based on individual needs
• Guide eligible clients through applications and enrollment
• Provide ongoing client service and follow-up
• Maintain accurate digital records and documentation

Qualified Client Opportunities — No Traditional Cold Calling

Representatives work with individuals and families who have requested information regarding available benefit programs. This allows you and your team to focus on: Connecting → Understanding Needs → Educating → Recommending Solutions → Enrollment → Long-Term Service. No traditional cold calling and no requirement to purchase leads. As a Team Manager, you'll also help developing representatives learn how to conduct professional virtual consultations, communicate effectively, build client relationships, and provide an exceptional service experience.

Weekly Performance-Based Compensation

This is a performance-based, commission-driven leadership opportunity rather than a guaranteed salaried or hourly management position. Income opportunities may include:

• Weekly commission payments
• Personal production commissions
• Performance-based bonuses
• Leadership compensation
• Team-based incentives when applicable
• Renewal and residual income opportunities
• Recognition and achievement incentives
• Additional compensation as leadership responsibilities grow

Individual earnings vary based on personal and team activity, production, performance, and results.

100% Remote Leadership

Build and lead your team without the daily commute. Your virtual work environment may include:

• Zoom client consultations
• Virtual team meetings
• One-on-one coaching
• Online training sessions
• Digital enrollment systems
• Remote performance tracking
• Leadership development meetings
• Virtual collaboration with other managers and leaders

This structure provides the flexibility of working from home while developing a professional team across multiple markets.

Flexible Scheduling

Manage your schedule around client appointments, team development, coaching, and your personal responsibilities. Remote leadership requires organization, consistency, accountability, communication, and strong time-management skills, while providing greater flexibility than many traditional management environments.

Training & Leadership Development

You'll receive ongoing training and mentorship designed to strengthen both your client-service and leadership capabilities. Development may include:

• Structured virtual onboarding
• Product and benefits education
• Client relationship management
• Consultative sales development
• Virtual presentation skills
• Coaching and mentorship techniques
• Recruiting and onboarding
• Goal setting and accountability
• Performance management
• Team-building strategies
• Leadership communication
• Business development fundamentals
• Advanced leadership training

Because the position involves insurance products, representatives must hold or obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensing. Licensing guidance and support are provided.

Build Your Leadership Career

AO provides opportunities for motivated professionals who want to continue developing beyond individual client production. Potential development may include:

• Client Services → Team Leadership → Management → Senior Leadership → Agency Development

Advancement is based on performance, consistency, professional development, team growth, and demonstrated leadership ability—not simply tenure.

Benefits, Recognition & Professional Support

Eligible and qualifying representatives may have access to:

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Professional coaching and mentorship
• Leadership development programs
• Union representation where applicable
• Virtual business technology and resources
• Professional conferences and leadership events

Eligibility and qualification requirements may apply.

Leadership Recognition & Incentives

Qualifying leaders may also have opportunities to earn:

• Company-sponsored incentive travel
• Leadership conferences and conventions
• Performance bonuses
• Achievement awards
• Professional development events
• Team recognition
• Additional leadership incentives

Who We're Looking For

This opportunity may be a strong fit for professionals who demonstrate:

• Previous leadership, management, supervisory, or client-service experience
• Strong verbal and written communication skills
• Ability to coach, mentor, and motivate others
• Excellent organization and time-management skills
• Strong interpersonal and relationship-building abilities
• Confidence providing constructive feedback
• Goal-oriented and performance-focused mindset
• Personal accountability and self-motivation
• Professionalism, integrity, and sound judgment
• Strong problem-solving and critical-thinking abilities
• Ability to manage multiple priorities
• Comfort working independently in a remote environment
• Confidence using Zoom and digital business tools
• Desire to develop people and build a successful team

Previous insurance experience is helpful but not required.

Experience That Transfers Well

Professionals often transition successfully from backgrounds including:

• Customer Service Management
• Operations Management
• Retail Management
• Hospitality Management
• Account Management
• Sales Management
• Recruiting
• Training & Development
• Healthcare Management
• Financial Services
• Business Development
• Call Center Leadership
• Military Leadership
• Entrepreneurship

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable conducting business through Zoom and phone
• Be comfortable leading and coaching a virtual team
• Participate in ongoing training and leadership development
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

About AO Globe Life

AO operates within the American Income Division of Globe Life and serves working families, including members of labor unions, credit unions, associations, veterans, and their families. Our virtual business model combines client service, benefits education, professional development, mentorship, and leadership opportunities while allowing representatives and leaders to build their careers remotely. Our culture emphasizes service, integrity, accountability, performance, mentorship, and developing future leaders.

Virtual Interview Process

Qualified applicants will receive information outlining the position, compensation structure, licensing requirements, training program, client process, and leadership development opportunities. Candidates interested in continuing will then have the opportunity to participate in a live virtual interview through Zoom with our hiring team.

Ready to Lead From Home? If you're looking for a remote opportunity where you can serve clients, mentor professionals, develop a high-performing team, and continue building your leadership career, we'd like to hear from you. Apply today with your updated resume to be considered for our Remote Customer Service Team Manager opportunity with AO Globe Life. Lead From Home. Develop People. Serve Families. Build Your Future.